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TERMS AND CONDITIONS OF SALE
The following terms and conditions apply to all transactions with
John Freeman / Abbey Galleries Whitby Limited. By placing an order
with us you indicate your acceptance of these terms and conditions.
Please read them carefully.
General
These terms and conditions do not affect your statutory rights.
We will treat each order for goods as an offer by you to purchase
the goods subject to these terms and conditions.
Description of Goods
All images, descriptive matter, specifications and advertising on
our site are for the sole purpose of giving an approximate description
of the goods.
Payment and Price
The total price payable for the goods will be stipulated at the
time when you place your order whether or not the order has been
confirmed. We are entitled to make adjustments to the price to take
account of any increase in our supplier's prices, or the imposition
of any taxes or duties, or if due to an error or omission the price
published for the goods is wrong whether or not the order has been
confirmed. We will inform you of the correct price and give you
the opportunity to cancel the order. The price you see on our website
has no hidden delivery or VAT charges.
We do not offer credit – all orders must be paid for when
order is placed.
Special Offers
Special offers are available for a limited time only, as stipulated
on the product information page. If the offer is a discount of a
fixed amount on your order, this discount will be applied before
your credit card is processed. PLEASE NOTE: THE DISCOUNT WILL NOT
APPEAR IN YOUR SHOPPING CART. THE ACTUAL AMOUNT THAT YOUR CARD WILL
BE CHARGED WILL REFLECT THE DISCOUNT.
Offers are only valid when ordering online for the specific product
with an offer, unless otherwise stated.
In offers where free items are provided, should the buyer return
the main item, the free item must also be returned.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical
error or error in pricing information from our suppliers, taxes
or duty changes, we shall have the right to refuse or cancel any
orders listed at the incorrect price whether or not the order has
been confirmed. If your credit card has already been charged and
we subsequently cancel your order, we will immediately issue a credit
to your credit card account to the value of the incorrect price.
We will notify you before proceeding with the order if over the
amount, but process and dispatch the order at the lower price if
this is the case.
Payment Methods
We accept Visa, Mastercard, Switch, Solo, Maestro, Visa Electron,
Visa Delta, Eurocard and JCB cards. On the order you must provide
us with your exact billing address and telephone number - the address
and phone number your credit card bank has on file for you. Incorrect
information will cause a delay in processing your order. Your order
will only be processed once authorisation of your credit card has
been properly received. You may also pay by cheque or postal order
although we cannot dispatch the goods until payment has been cleared
which can take up to 10 working days.
Availability of Goods
All products and services are subject to availability and may be
withdrawn at any time. If we do not supply the goods for any reason
we will not charge you for these and we will refund any money already
paid for them. However, we will not be responsible for compensating
you for any other losses you may suffer if we do not supply the
goods.
Delivery Charges
UK mainland - £2.00 for the 1st item, £1.00 each for
the next 4 items, then 50p each additional item.
Rest of world - £6.00 for the 1st item, £3.00 each for
the next 3 items, then £1 each additional item.
Delivery Times
Delivery of products will normally be made within 1-5 working days
from clearance of payment. We will endeavour to deliver goods within
the times stated but goods are subject to availability and delay
in delivery of goods is sometimes outside our control. Any dates
we specify for the delivery of the goods are approximate only and
we shall not be liable for any losses, costs, damages, charges,
or expenses caused by any delay for delivery of the goods. If we
are temporarily out of stock, we will notify you of this position
and you should allow up to 14 days for dispatch of the goods. For
delays of more than 14 days, you will have the right to cancel the
order and we will refund any money paid by you for the goods. Order
early to avoid disappointment.
Risk
As soon as we have delivered the goods to your door you will be
responsible for them. We will only deliver goods to the address
on the order and goods will not be left without a signature. From
the time of receipted delivery of the goods, any loss or damage
to the goods shall be at your own risk. Any transit damage to the
goods, shortages or incorrect goods supplied must be noted on the
delivery consignment note at the time of delivery.
Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must
make a note on the carrier's delivery consignment note and it will
be your responsibility to inform us within 7 days from delivery.
Shortages: It is your responsibility to sign for the correct number
of packages as shown on the carrier's delivery consignment note.
Any shortages must be noted on the consignment note and it will
be your responsibility to notify us within 10 days from delivery.
Non-Deliveries: We will not accept liability for goods lost in
transit unless we are notified within 10 days from the expected
delivery date.
If goods returned under this clause are found to be perfect and
in full working order, these will be returned to you and an administration
fee of 15% of the price of the goods along with the cost of carriage
will be charged to your card.
Cancellation of Orders
Returned Goods
To return faulty items, it is your responsibility to return purchases
in pristine condition in its original box and packaging. You will
be wholly responsible for the cost of return delivery and safe return
of the goods within 30 days of receiving them, stating the reason
for return.
Other
You will own the goods once we have received your payment in full.
We do not offer any credit facilities. We will issue you with an
invoice with dispatch of the goods to you. If you pay by credit
or debit card we will send a receipt for your records with the order.
Failure by us to enforce any of these terms and conditions will
not affect our right to enforce the rest of these terms and conditions.
These terms and conditions are subject to change at any time without
prior notice to you.
The Studio Of John Freeman
Abbey Galleries Whitby Limited
9 Market Place
Whitby
North Yorkshire
YO22 4DD
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