The following terms and conditions apply to all transactions with John Freeman / Abbey Galleries Whitby Limited. By placing an order with us you indicate your acceptance of these terms and conditions. Please read them carefully.
These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Description of Goods
All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. The price you see on our website has no hidden delivery or VAT charges.
We do not offer credit – all orders must be paid for when order is placed.
Special offers are available for a limited time only, as stipulated on the product information page. If the offer is a discount of a fixed amount on your order, this discount will be applied before your credit card is processed. PLEASE NOTE: THE DISCOUNT WILL NOT APPEAR IN YOUR SHOPPING CART. THE ACTUAL AMOUNT THAT YOUR CARD WILL BE CHARGED WILL REFLECT THE DISCOUNT.
Offers are only valid when ordering online for the specific product with an offer, unless otherwise stated.
In offers where free items are provided, should the buyer return the main item, the free item must also be returned.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account to the value of the incorrect price. We will notify you before proceeding with the order if over the amount, but process and dispatch the order at the lower price if this is the case.
We accept Visa, Mastercard, Switch, Solo, Maestro, Visa Electron, Visa Delta, Eurocard and JCB cards. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take up to 10 working days.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
UK mainland - £2.00 for the 1st item, £1.00 each for the next 4 items, then 50p each additional item.
Rest of world - £6.00 for the 1st item, £3.00 each for the next 3 items, then £1 each additional item.
Delivery of products will normally be made within 1-5 working days from clearance of payment. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods. Order early to avoid disappointment.
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 days from delivery.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.
If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your card.
Cancellation of Orders
To return faulty items, it is your responsibility to return purchases in pristine condition in its original box and packaging. You will be wholly responsible for the cost of return delivery and safe return of the goods within 30 days of receiving them, stating the reason for return.
You will own the goods once we have received your payment in full. We do not offer any credit facilities. We will issue you with an invoice with dispatch of the goods to you. If you pay by credit or debit card we will send a receipt for your records with the order. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
The Studio Of John Freeman
Abbey Galleries Whitby Limited
9 Market Place